Privacy Policy

Introduction

Steady ("Company," "we," "us," "our," or "Steady") operates healsplit.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use the Platform, including any features, content, and services offered through the Platform (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using Steady, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

We collect information in several ways to provide, improve, and promote our Service:

1.1 Information You Provide Directly

• Account Registration Information: When you create an account, we collect your name, email address, phone number, date of birth, gender, password, and other profile information you choose to provide.
• Payment Information: When you make a purchase or payment through our Platform, we collect billing address, payment method details, and transaction history. Payment processing is handled by third-party payment processors, and we do not store full credit card information.
• Health and Medical Information: To provide personalized health services, we may collect information about your medical history, current health conditions, medications, allergies, insurance information, and health-related preferences.
• Communication Data: When you contact our support team, send messages through the Platform, or participate in surveys, we collect the content of those communications, metadata, and any attachments.
• User-Generated Content: Any content you create, upload, post, or share on the Platform, including messages, photos, documents, and health records.

1.2 Information Collected Automatically

• Device Information: We collect information about the devices you use to access the Platform, including device type, operating system, unique device identifiers, device settings, and mobile network information.
• Usage Data: We automatically collect information about your interactions with the Platform, including features accessed, content viewed, search queries, pages visited, time spent on pages, and actions performed.
• Location Information: With your permission, we collect precise location data through GPS, Bluetooth, and WiFi signals. We also collect general location information derived from IP addresses.
• Log Data: Our servers automatically record information created by your use of the Service, including IP address, access times, browser type and version, Internet Service Provider (ISP), and referring URL.
• Cookies and Similar Technologies: As detailed in Section 4, we use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and preferences.

1.3 Information from Third Parties

• Healthcare Providers: With your authorization, we may collect information from your healthcare providers, hospitals, clinics, and medical facilities.
• Insurance Companies: We may receive claim information and coverage details from your insurance providers when authorized.
• Third-Party Services: We may collect information from third-party services you authorize us to connect with, such as fitness trackers, health applications, and social media platforms.
• Public Sources: We may obtain information from publicly available sources to verify identity or enhance account security.
• Other Users: Other users may provide information about you when they reference or share information about you through the Platform.

2. How We Use Your Information

We use the information we collect for various purposes to deliver, maintain, and improve our Service:

2.1 Primary Service Delivery

• Providing healthcare services, consultations, and medical advice through qualified professionals
• Processing medical requests, prescriptions, and treatment recommendations
• Managing your account and providing customer support
• Facilitating communication between you and healthcare providers
• Processing payments and managing billing
• Maintaining your medical records and health information

2.2 Improvement and Development

• Analyzing usage patterns to improve Platform functionality and user experience
• Developing new features, services, and products
• Conducting research and analytics to understand user needs and preferences
• Testing and troubleshooting the Platform
• Optimizing Platform performance and security

2.3 Communication and Marketing

• Sending transactional emails regarding your account, services, and payments
• Sending service notifications, updates, and important announcements
• Sending marketing and promotional communications (with your consent where required by law)
• Responding to inquiries and providing customer support
• Conducting surveys and requesting feedback

2.4 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government and law enforcement authorities
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other agreements
• Establishing, exercising, or defending legal claims
• Protecting the rights, property, and safety of Steady, our users, and the public

2.5 Healthcare Purposes

• Providing personalized health recommendations and treatment plans
• Coordinating care among multiple healthcare providers
• Maintaining continuity of care and medical history
• Facilitating healthcare decision-making and patient education
• Conducting clinical research and quality improvement initiatives
• Complying with healthcare regulations such as HIPAA

3. Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

3.1 Healthcare Providers

We share your health information with licensed healthcare professionals, physicians, specialists, nurses, and other medical personnel necessary to provide your healthcare services. This includes information shared with:

• Treating physicians and healthcare facilities
• Consulting specialists and medical experts
• Pharmacies for prescription fulfillment
• Laboratories for medical testing
• Insurance companies for claim processing and coverage verification

3.2 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Customer support and communication services
• Analytics and data analysis providers
• Email and SMS delivery services
• Security and fraud prevention services
• Marketing and advertising partners

These service providers are contractually obligated to use your information only for the purposes of providing services to us and must maintain the confidentiality and security of your information.

3.3 Business Transfers

If Steady is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, or other legal processes
• Respond to requests from government and law enforcement authorities
• Protect against fraud, security, or technical issues
• Protect the rights, property, and safety of Steady, our users, and the public
• Enforce our Terms of Service and other agreements

3.5 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing. You can withdraw consent at any time through your account settings or by contacting us directly.

3.6 De-identified and Aggregated Information

We may share de-identified, aggregated, or anonymized information that cannot reasonably identify you with third parties for research, marketing, analytics, and other purposes without restriction.

4. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect information about your usage patterns.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the Platform to function properly, including authentication, session management, and security features.
• Preference Cookies: These cookies remember your choices and settings to personalize your experience on the Platform.
• Analytics Cookies: These cookies